Support from DBS Studio:


Main Support mail: support@dbsim.com

Backup Support mail: dbsstudio@gmail.com

DBS Studio Official Blog


FAQ from DBS Studio:


1. About activation and support delays:

If you not have answer after long time (amount 8-10 hour) - please use Backup Support mail for contact with DBS Studio. If possible - dublicate mail from free Google Mail service (some free mail servers listed in global spam-list and mail from this servers cannot be delivered to DBS Studio mailbox).


2. Note for users, that have mailbox on free mail servers like Yahoo!:

If you use web-based mail for activation - use Offline way of activation (that save request into text file) and send activation request file as attach.


3. About crash simulator on start activation procedure:

On some software configuration need install VC2005 SP1 runtime from:

http://www.microsoft.com/downloads/details.aspx?FamilyID=200b2fd9-ae1a-4a14-984d-389c36f85647&DisplayLang=en


4. For compatibility with Flight Simulator X Acceleration Pack after installation DBS Walk And Follow please install Walk And Follow Patch.

For Flight Simulator X with Service Pack 2 (Standart or Deluxe) patch not needed.


5. New Activation Guide for DBS Studio products


6. Support rules for DBS Studio products, purchased on IGFly:

Please describe on Subject string product name (WalkAndFollow, VarView, Profile Radar), and on top of mail body write name/mail/date/order number, used when purchasing of product.
For activation must be used mail from Support page instead of IGFly address.


7. W&F 2004, Spontaneous scroll: solution

In file <simulator folder>\DBS\Dbs.WalkAndFollow.ini in section [Common] change parameter IgnorePOV from 0 to 1


8. Profile Radar (FS2004 version) Patch for compatibility with Windows Vista (102 kB)


9. Walk And Follow FSX Patch 1.0.0.3 for compatibility with Windows Vista and solve problem with widescreen monitors (246 kB)


10. Update #1 for DBS TCAS (FS2004 version and FSX version)
Fixed bug in DBS TCAS "Add to Panel" function.


11. Update #2 for DBS TCAS (FS2004 version and FSX version)
Updated conditions for "Clear Of Conflict" sound, fixed bug with tcas adding to panels with big numbers of sections.


12. Update for DBS Yak-40 Airliner FSX and for DBS Yak-40 Standalone Panel (FSX update and FS2004 update)
Features of this update:
TCAS (adjustable brightness of display, 10 NM range, voice resolution commands). To make TCAS display bigger - click on TCAS display center.
Dual altimeter (meters/feets) for international flights. To switch between meters/feets click on altimeter's center.


13. Update 1.0.3 for DBS VarView (FSX version)
Fixed problems with windows position saving and restoring.


14. Update 1.9.0 for DBS Airport GPS FSX and 1.8.0 for FS2004
1.9.0: Updated panel.cfg implementation procedure (now enabled changing panel.cfg in protected Program files folder under Vista/Windows 7);
Automatic implementation now disabled (for enable automatic implementation change parameter ManualInstallToPanel=1 to ManualInstallToPanel=0 in <simulator folder>/dbs/dbs.AptGPS.ini);
Required Microsoft Visual C++ 2010 SP1 Redistributable Package: Download package
1.8.0: Improved order of scanning afcad files for quality drawing of the map in addon scenery's.
Helicopter mode: Airport GPS active on altitude up to 100 ft;
Transparency processing BGL scenery files, while scenery files loading to simulator - not needed run Database Update Tool after append scenery to simulator;
Automatic implementation to panel while aircraft loading by simulator - not needed more install GPS to panel.cfg for every aircraft;
Airport traffic indication (blue symbols - aircrafts, green symbols - automobiles);
Access to "Route To" function direct from GPS window;
"Route To" menu command automatically open GPS window;
"Add To Panel" menu replaced to "Open/Close GPS Window" (menu command open or hide GPS window);
Updated visual elements on GPS window;
For FSX/SP2/Acceleration Pack or FS2004/SP1 only!


15. Update 1.4 for DBS FollowMe Service (FS2004)
Transparency processing BGL scenery files
Menu "Addons/FollowMe Window" to open main dialog window without keyboard shortcuts
Setting dialog to adjust car speed, car distance, car type, keyboard shortcut
Assigning diferent car to airport in Setting menu
Improved scanning of AFCAD files in right order
Download update for FS2004


16. Update 1.5.1 for DBS FollowMe Service (FSX)
Fixed problem with transparent interface windows on some computers.
From update 1.5.0:
Transparency processing BGL scenery files
Selecting between BGL processing and external airport database (in Settings dialog)
External airport database updating directly from simulator (in Addons/FollowMe menu)
Selecting between transparent interface windows and classic windows dialogs (in Settings dialog)
Menu "Addons/FollowMe Window" to open main dialog window without keyboard shortcuts
Settings dialog to adjust car speed, car distance, car type, keyboard shortcut
Assigning car to airport in Settings dialog
Helicopter taxiing mode - up to 100 ft taxiing altitude
Improved scanning of AFCAD files in right order
Download update for FSX


17. Updates in protection system for new customers to simplify the activation:
v. 1.3 for DBS Universal TCAS FSX version
v. 1.3 for DBS Universal TCAS FS2004 version


18. Terrain Map Update 1.0.2 for FS2004:
Updated automatic implementation to compatibility with Profile Radar and next updates for DBS Studio products.
Download


19. Update 1.1.0 for FSX:
Updated panel.cfg implementation procedure (now enabled changing panel.cfg in protected Program files folder under Vista/Windows 7);
Automatic implementation now disabled (for enable automatic implementation change parameter ManualInstallToPanel=1 to ManualInstallToPanel=0 in <simulator folder>/dbs/dbs.TerrainMapX.ini);
Required Microsoft Visual C++ 2010 SP1 Redistributable Package: Download package
Download TerrainMap update


20. Profile Radar Update 1.4:
New gauge skin
Automatic installing to any aircraft without editing panel.cfg
Download for FSX and FS2004


21. Airport GPS for Prepar3D: missing library mfc120u.dll:
Download and install Visual C++ Redistributable Packages for Visual Studio 2013 and reinstall Airport GPS;
On some operating systems (especially win8.1) - download library here and unpack to <simulator folder>/dbs/, then run AptGPSPreparAddToStartup.exe (or AptGPSPrepar2AddToStartup.exe for Prepar3D v2) to enable starting Airport GPS together with simulator