Main Support mail: support@dbsim.com
Backup Support mail: dbsstudio@gmail.com
DBS Studio Official Blog
FAQ from DBS Studio:
1. About activation and support delays:
If you not have answer after long time (amount 8-10 hour) - please use Backup Support mail for contact with DBS Studio. If possible - dublicate mail from free Google Mail service (some free mail servers listed in global spam-list and mail from this servers cannot be delivered to DBS Studio mailbox).
2. Note for users, that have mailbox on free mail servers like Yahoo!:
If you use web-based mail for activation - use Offline way of activation (that save request into text file) and send activation request file as attach.
On some software configuration need install VC2005 SP1 runtime from:
4. For compatibility with Flight Simulator X Acceleration Pack after installation
DBS Walk And Follow please install Walk And
Follow Patch.
For Flight Simulator X with Service Pack 2 (Standart or Deluxe) patch not needed.
5. Activation Guide for DBS Studio products (that require activation)
6. Support rules for DBS Studio products, purchased on IGFly:
Please
describe on Subject string product name (WalkAndFollow, VarView, Profile Radar),
and on top of mail body write name/mail/date/order number, used when purchasing
of product.
For activation must be used mail from Support page instead of IGFly address.
7. W&F 2004, Spontaneous scroll: solution
In file <simulator folder>\DBS\Dbs.WalkAndFollow.ini in section [Common] change parameter IgnorePOV from 0 to 1
8. Profile Radar (FS2004 version) Patch for compatibility with Windows Vista (102 kB)
9. Walk And Follow FSX Patch 1.0.0.3 for compatibility with Windows Vista and solve problem with widescreen monitors (246 kB)